Deliver exceptional technical support to clients as a Technical Support Specialist for Fortinet in Burnaby, BC. This role focuses on troubleshooting, customer education, and technical documentation.
Fortinet seeks a Technical Support Specialist to enhance the customer experience. In this pivotal role, you will engage with partners, providing solutions for endpoint security issues while collaborating with development to identify and fix bugs. Candidates should possess strong troubleshooting skills and familiarity with security products and operating systems.
Key Responsibilities:
• Troubleshoot core Fortinet products effectively
• Analyze and recommend changes to FortiClient and FortiGate configurations
• Gather and evaluate customer system information
• Lead customer communication during case escalation
• Reproduce customer environments for problem isolation
Requirements:
• Experience in technical support or system administration
• Deep knowledge of Window...