Technical Support Specialist (Based in Brazil)

As a Technical Support Specialist at Okendo, you will play a crucial role in ensuring the seamless integration and ongoing support of our platform for Shopify brands. The role involves completing onboarding tasks for merchants, requiring front-end development on Shopify storefronts using HTML/Liquid, CSS, and JavaScript. Responsibilities include installing Okendo widgets, performing feature setup steps, customizing widgets, and addressing front‑end bugs. You will collaborate with support team members, adhere to coding practices, and contribute to documentation.

How you’ll create impact

Technical Support

• Provide responsive and effective chat and email support to merchants during onboarding, post‑installation, and ongoing maintenance phases
• Complete onboarding tasks for merchants, involving front‑end development on Shopify storefronts (HTML/Liquid, CSS, JavaScript)
• Install...