Discover an exciting career as a Bilingual Technical Support Specialist with Volante, based in North York, ON. This hybrid role focuses on providing top-notch support in French and English.
As a Tier 1 support specialist, you will interact with customers via various channels, troubleshooting technical issues and documenting customer interactions. Your keen problem-solving abilities and communication skills will drive exceptional service while ensuring adherence to SLAs and process guidelines. Continuous learning will shape your growth in this role.
Key Responsibilities:
• Deliver bilingual support via phone and chat
• Troubleshoot and resolve technical issues
• Gather detailed customer information
• Offer education on product functionality
• Escalate unresolved issues to higher tiers
Requirements:
• Must be fluent in French and English
• At least 2 years in technical support
• Experience with ticketing systems
• Understand basic SQL queries
• Stro...