Take on a rewarding role as a Technical Support Specialist at CDW, focusing on security support in Network Security and Incident Management. Your expertise in troubleshooting will be pivotal in this 24/7 support environment.

This role requires you to perform in-depth operating system analyses, capture network packets, and engage with both clients and vendors. By leading cyber incident resolutions and mentoring less experienced team members, you’ll play a vital role in optimizing security operations and enhancing client trust.

Key Responsibilities:
• Address and resolve support requests around the clock
• Investigate system issues with root cause analysis
• Manage cyber incidents and perform necessary bug fixes
• Capture network packets and restore systems from backup
• Develop SOPs and knowledge base articles

Requirements:
• Bachelor’s degree or relevant diploma in technology
• At least 1 year of security ...