Join Miovision as a Technical Support Specialist, focusing on customer satisfaction in Intelligent Transportation Systems. Resolve support tickets and provide technical assistance remotely.
This full-time role requires strong bilingual skills in French and English. You will be responsible for diagnosing technical issues promptly and assisting with hardware and software setups. Your knowledge in related technologies will allow you to adeptly manage customer inquiries and technical challenges. Collaborating with engineering teams is key to resolving complex cases and ensuring effective communication throughout.
Key Responsibilities:
• Address technical support inquiries and tickets
• Identify and resolve even complex technical issues
• Aid in hardware installations and software upgrades
• Create relevant training and documentation materials
• Collaborate with engineering to resolve escalated cases
Requirements:
• Experience in tech support or frontline IT roles...