A tech support company located in Mexico, Jalisco, is seeking a Technical Support Specialist I to provide excellent support for their application suite. The role involves monitoring and prioritizing user cases, diagnosing technical issues, and utilizing skills in Excel and SQL. Ideal candidates will have a Bachelor's degree in a related field and at least 3 years of experience in customer service or help desk roles. This position requires strong communication skills and the ability to translate technical knowledge into actionable solutions.
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