Take charge of the Product Support team at Alimentiv, ensuring dependable support for our clinical imaging systems. This role emphasizes leadership, technical troubleshooting, and continuous process improvements.

In your capacity as Team Lead, you’ll oversee a team of Product Support Specialists while directly participating in critical support activities. Your background in technical product support will help you define metrics and drive resolution improvements, enhancing the overall customer experience. Collaborating across customer-facing functions is essential for streamlining support processes.

Key Responsibilities:
• Mentor and develop team members for accountability and focus
• Lead complex issue resolution and manage escalations effectively
• Improve workflows and monitor key support metrics
• Engage in direct technical support and case resolution
• Share trends and issues clearly with stakeholders

Requirements...