This position is for an applications support resource that will be tasked to demonstrate technical and operational expertise in the Rates, Commodities, Currencies exchange and FX Options businesses of JPMorgan. The role involves working as part of the Production Management team, collaborating closely with both Technology and Business partners to ensure timely analysis and resolution of daily issues. The business engages in a variety of activities, including trading different financial instruments using several integrated applications. This role is part of the Macro Risk Central framework. Key success criteria include providing day-to-day support for trade processing, risk, and market data issues, managing application releases, handling crisis events, and ensuring effective monitoring and system hygiene.

Objectives

• Support global applications customers within the production environment, including an extensive and practical understanding of the application