Discover a fulfilling career as a Telecom Customer Support professional at MCI. This on-site, full-time position offers a lively work environment while delivering excellent customer service.
As part of the role, you will assist customers by resolving issues and promoting enhancements in services. MCI provides extensive training, ensuring you’re knowledgeable about our products. Ideal candidates will gain satisfaction from making positive impacts on customers’ experiences every day.
Key Responsibilities:
• Manage customer interactions both inbound and outbound
• Assess and resolve customer needs through effective solutions
• Collaborate across departments for issue resolution
• Document customer interactions thoroughly for accountability
• Follow training material to stay updated
Requirements:
• At least 18 years of age required
• High school diploma or equivalent needed
• Experience with data entry and computer software
• Fluent in English with stron...