Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifec...