Join Teleperformance as a Business Analyst focused on optimizing call center operations. Utilize your strong analytical and process improvement skills to enhance efficiency and customer satisfaction.
This role offers the chance to impact call center performance directly. You will analyze data trends, identify improvement opportunities, and implement actionable strategies. Collaboration with cross-functional teams and leadership to deliver insights plays a key role in achieving organizational goals.
Key Responsibilities:
• Collect and analyze call center data efficiently
• Document workflows to identify process gaps
• Create and present performance reports and dashboards
• Liaise with IT for system enhancements and bug fixes
• Lead small to medium-sized projects to successful outcomes
Requirements:
• Proven Business Analyst experience in a call center
• Strong analytical and problem-solving skills
• Proficient in Excel, SQL, and BI tools like Tableau
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