A Telephone Manager manages the Switchboard Department and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies.
**- What will I be doing?
**As Telephone Manager, you will manage the Switchboard Department and ensure on-time and accurate handling of Guest and management messages, enquiries and emergencies.A Switchboard / Telecoms Manager contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:- Manage the daily department operations- Achieve positive outcomes from Guest queries in a timely and efficient manner- Ensure all messages are correctly and promptly accepted and delivered for both Guests and management- Ensure all wake up calls take place at the correct time- Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate- Handle emergency calls immediately and relay comprehensive and...