Transform customer journeys at TELUS Digital as a Process Consultant. Leverage your process improvement expertise to drive operational excellence and elevate customer satisfaction through innovative strategies.

In this dynamic role within the Customer Experience PMO, you will identify critical pain points, conduct root cause analyses, and implement solutions across the customer journey. Your leadership will empower teams to adopt a culture of continuous improvement, utilizing recognized methodologies to achieve measurable results swiftly.

Key Responsibilities: • Identify trends and root causes in customer feedback • Lead targeted initiatives to enhance operational efficiency • Collaborate with cross-functional teams for sustainable solutions • Track and report on process performance impacts • Advocate for proactive fixes to improve user experience

Requirements: • Experience in process improvement methodologies • Strong data analysis and actionable recommendat...