Drive impactful changes as a Senior Application Support Analyst at TELUS Health located in Toronto, where your technical skills will directly enhance client support services. This full-time role revolves around solving issues and refining processes.
Be a key player at TELUS Health by managing technical queries from clients, ensuring timelines are met while providing superior service. Your role includes advising clients on software use and contributing to system improvements. Your mentorship to junior colleagues will nurture a culture of learning and efficiency within the team.
Key Responsibilities:
• Address client inquiries through varied communication channels
• Create and validate software testing documentation
• Analyze and troubleshoot technical problems thoroughly
• Guide junior staff and participate in ongoing projects
• Help develop a comprehensive knowledge sharing platform
Requirements:
• At least 3 years of relevant application support experience