Play a critical part in ensuring a high-quality employee experience by managing benefits-related escalations and service delivery within our Global Business Services (GBS) organization in Querétaro.As a Benefits Operations Analyst (temporal) you will oversee multiple audits, manage complex escalation cases, and partner closely with internal stakeholders and external vendors to drive timely and accurate resolution.You will join a collaborative, locally based team that supports employees across the organization and works closely with benefits vendors and HR partners.This position offers meaningful exposure to benefits administration, issue resolution, and cross-functional collaboration, with opportunities to contribute to continuous improvement and quarterly administrative projects.A Taste Of What You'll Be DoingEscalation Management & Resolution — Manage and track ServiceNow escalation tickets, including retirement and benefits-related issues, ensuring adherence to service-level agre...