Enhance desktop infrastructure as a Technical Analyst with ISM in British Columbia. Engage directly with VIP customers, resolving escalated issues and supporting technical project delivery.
In this auxiliary role, you will work under the direction of a manager within Technical Engineering Services. Your responsibilities will involve analyzing service requests, recommending technical solutions, and providing support for complex Level 2 and 3 tickets. The ideal candidate enjoys hands-on problem-solving and excels in a dynamic IT support environment.
Key Responsibilities:
• Review and analyze customer service requests thoroughly
• Recommend solutions for technical and procedural client needs
• Resolve Level 2 and 3 tickets from service delivery units
• Support pre-approved VIP users and respond to requests
• Monitor incidents until successful resolution
Requirements:
• Related degree or equivalent experience required
• Strong knowledge of Windows 10 and MacOS...