You will act as liaison with field service (external and internal) personnel to identify and resolve system hardware and software problems and escalate or make recommendations to IT management, as appropriate, regarding the completion of assigned projects.

Provide support to ensure stable, reliable desktop systems to the user community across all offices.

Using the corporate Service Management tool, you will provide exceptional Tier 2 technical and user support via telephone, email, and other online-based or remote control tools in a timely and courteous manner

Enter, prioritize, and manage Incidents and Service Request tickets and ensure Users are provided with timely updates on Incident and Service Request tickets

Use customer service skills to clearly and effectively communicate with end users using corporate telephony and messaging tools

Perform analysis, troubleshooting, and resolution of ...