Lead client services and drive growth with TOPPAN Packaging Americas as a Client Service Manager. Ensure exceptional service delivery and proactive relationship management for diverse commercial clients.
In the Client Service Manager role, you’ll oversee a client service team and facilitate key client interactions. By leveraging your analytical skills, you will monitor performance metrics and set targets to enhance service delivery. Mentorship and communication will be crucial as you guide your team to uphold client expectations while exploring growth opportunities across various product applications.
Key Responsibilities:
• Strengthen client relationships through effective communication
• Lead business review meetings leveraging KPIs and insights
• Mentor a team of client service professionals
• Analyze and report on performance against set goals
• Enhance profitability by managing pricing and service agreements
Requirements:
• Over 5 years of experience in ...