Become an IT Solutions Analyst at McMillan in Toronto, focusing on providing outstanding technical support to staff. Your expertise will help resolve various IT service requests efficiently.
In this hands-on role, you'll support both local and national staff using the firm’s technical systems. Working as part of a dedicated team, you will address Level 1 and 2 support requests, ensuring timely responses through various channels. Your proactive approach and strong communication skills will enhance the firm's technical environment.
Key Responsibilities:
• Address service requests related to hardware and software
• Manage service desk tickets and communication queues
• Document support actions in the Service Now system
• Assist with IT troubleshooting and local initiatives
• Conduct office special projects and participate in on-call support
Requirements:
• Technical diploma and three years in a service role
• Excellent time management and organizational skill...