Elevate client satisfaction through expert application support at CIBC in Toronto. Leverage your IT operations knowledge in Azure and Red Hat to achieve operational excellence.
Join CIBC as a Production Application Support Consultant, where your role focuses on providing second-level support for client inquiries and managing production application health. With over three years of experience, you will work closely with technology and business partners to enhance operational effectiveness. Your critical thinking and partnership skills will be key in addressing issues and projects effectively while ensuring compliance with organizational standards.
Key Responsibilities:
• Prioritize and manage technical client inquiries
• Liaise regularly with internal and external stakeholders
• Implement solutions for recurring issues and system changes
• Maintain production application effectiveness and stability
• Develop relationships with project and QA teams
Requirements: