Job Description

We are looking for a highly skilled Production Support Engineer who can effectively manage production issues, participate in incident calls, and perform deep technical triage. The ideal candidate has strong hands‑on experience with production troubleshooting, database analysis, shell scripting, and a solid understanding of application environments. This role requires calm decision‑making during incidents and strong collaboration with development, QA, and infrastructure teams.

Key Responsibilities

• Act as a primary responder for production issues, ensuring quick triage and resolution
• Join incident/bridge calls, provide technical updates, and drive root cause analysis
• Monitor production systems and applications to proactively identify issues
• Perform log analysis, database checks, and system diagnostics during incidents
• Execute operational tasks using shell scripts (Linux/Unix)
• Analyze...