Become a Bilingual Customer Support Specialist with TRADER, a Canadian leader in digital automotive solutions. This role focuses on delivering exceptional service to clients and dealer groups.
In this vital position, you will address client inquiries and provide detailed support for their accounts. Your collaboration with external and internal teams ensures an excellent customer experience, making your analytical skills key to the role. You will prepare reports and manage client communications while maintaining essential relationships.
Key Responsibilities:
• Investigate and address customer concerns efficiently
• Communicate resolutions and troubleshoot client issues
• Manage client-specific inbound and outbound communications
• Prepare presentations based on performance analytics
• Maintain the integrity of client account information
Requirements:
• Proficiency in both English and French is mandatory
• Strong customer service and analytical skills
• E...