Triage & Communications, Customer Complaints Appeals Office

Requisition ID: 266127

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

This role contributes to the overall success of the CCAO in Canada ensuring specific individual goals are delivered in support of the team’s business strategies and objectives. The incumbent ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

**Is this role right for you? In this role you will:**
• Contributes to the Intake team by acting as the first point of contact for customers who engage the CCAO as part of the Complaint Resolution Process.

• The incumbent will contribute to a high performing team by adhering to our ScotiaBond values and promoting a client centric experience that creates value to our clients.

• Support effective handling of complaint intake for the CCAO whi...