Job Title
Triana Support Analyst
Job Description Summary The Triana Support Analyst role involves supporting client services by monitoring SLAs, dispatching requests, managing user access, and creating KPI reports. The position requires strong English communication skills, basic MS Office knowledge, and an aptitude for the technical requirements of the role.
Job Description
Core Responsibilities:
Provide Support activities of client implementation and delivery services including the following:
Manage Technology ServiceNow queue ensuring adherence to service level response and resolution requirements.
Service request support including end-to-end management of L1-L3 incidents, including performance of internal and vendor resources
Develop ServiceNow reporting including service level metrics reporting, trend analysis
Triage incoming support activities and follow escalation process and manage issue to completion
Compliance and business controls suppo...