**Vacante para la empresa MMC en Cuauhtémoc, Ciudad de México**:**We will count on you to**:- Log in to the platform to access all the necessary tools and resources for your daily work.
- Check pending tickets and ensure that each one is correctly classified and prioritized.
- Hold a team meeting with the relevant groups to discuss progress, resolve queries, and coordinate efforts.
- Follow up on open tickets and maintain constant communication with users to keep them informed of the status of their requests.
- Once close tickets it has been confirmed that the issues raised have been resolved and the customer is satisfied with the outcome.
- Work with SLAs to ensure that response and resolution times are prioritized in accordance with established expectations.
- Participate in training and development to improve your skills and knowledge, contributing to your professional development and the performance of the team.
- Manage customer ticket requests, veri...