About the Role

We are looking for a Turkish-speaking Customer Support Representative to join an international customer service team supporting online orders and customer inquiries. This role is ideal for individuals who enjoy helping customers, solving problems, and working in a dynamic, fast-paced environment.

As a Customer Support Representative, you will assist customers throughout their online shopping journey, ensuring a smooth and positive experience from order placement to delivery and post-purchase support.

Key Responsibilities

• Assist customers with online orders and account-related inquiries.
• Manage delivery tracking, shipping investigations, returns, exchanges, and refund requests.
• Handle payment-related questions and order updates.
• Provide support through phone, email, and other communication channels.
• Review and process customer requests accurately and efficiently.
• Maintain confidentiality when ...