Key Responsibilities

• Providing regular updates to manager(s) and stakeholders on project status, issues, concerns, and successes
• Identifying and resolving customer issues, seeking direction when needed
• Responsible for identifying, routing, and/or managing customer inquiries to the appropriate area within the company
• Coordinating communications across internal, management, agency, and technology teams
• Facilitating necessary user-acceptance testing and/or post-launch remediation
• Analyzing metrics to understand opportunity areas and improvements

Supervisory Responsibilities

This job does not have supervisory duties.

Preferred Qualifications

Education and Experience

• Bachelor’s Degree or equivalent
• 2 or more years of related experience

Certificates, Licenses, Registrations

None

Functional Skills

• Customer service mindset, s...