Role Purpose

The purpose of this role is to underwrite and process all new home finance applications from receipt of application through to offer. Manage conversations and communications with brokers and internal colleagues effectively to ensure overall positive customer experience. The incumbent will be required to ensure service levels are maintained whilst being mindful of the Credit Risk Governance frameworks in operation within the Bank, such as KYC (Know Your Customer) and Fraud Awareness.

Please note - the position is office based with a Hybrid Working policy with flexibility to work from home up to 3 days a week.

Role Duties

• End to end case ownership to ensure overall positive broker / customer outcome.
• Assess and underwrite new business cases in a pragmatic manner and within Credit Policy KYC guidelines to support the aim of the Bank to be recognised as a Specialist Financer by brokers and customers.