**Responsibilities**:
- Create user personas and journeys, grounded in user data and the art of storytelling.
- Work across Brightcove to identify & recruit customers for research/validation.
- Plan, run and unpack customer sessions and/or validation tests.
Design for emotional user impact:
- Lead cross-functional teams through design strategy, and the definition of MVP with storyboards and story maps centered on solving the right problem.
- Help our customers engage their audiences by designing solutions that streamline their ability to source, curate, and deliver engaging content.
- Contribute to bringing our brand to life through the development & adoption of a design system.
- Lead the design for accessible solutions for international audiences.
Cross-functional leadership and collaboration:
- Define & manage design tasks for a team, including design estimates, skills, and dependencies.
- Actively provide feedback and mentorship to tea...