Job Description

Role Overview: As a Vendor Experience Specialist in Incubation, you will support newly activated partners through their critical first weeks on the platform. This role ensures that recently onboarded vendors reach their early performance milestones — first orders, menu quality, operational readiness — and receive the right guidance and support before transitioning to steady-state account management. You are the first line of proactive support for new vendors, helping them succeed and reducing early churn.

Key Responsibilities: