Job Description

Vertical Lead

Introduction

The Vertical Leader is a proactive and strategic leader responsible for overseeing a

specific business vertical. This role involves ensuring smooth operations, achieving key

performance metrics, and leading a high-performing team. The ideal candidate will

possess strong operational expertise and the ability to drive strategic initiatives within

their assigned vertical.

Responsibility

1. Client Management and Interaction

The Vertical Leader analyzes and documents all client interactions to ensure a seamless

and progressive communication flow. They are responsible for following through on action

items to meet client demands and requirements, and for sharing interaction details with

the internal team to facilitate appropriate actions.

Key expectation: Facilitate smooth and progressive client interactions, document