Responsibilities

• Strategy & Analysis: Assist in implementing regional CRM and business development initiatives. Monitor performance via weekly/monthly dashboards and data reporting. Ability to support the CRM initiatives at cluster level.
 

• Operational Support: Support daily in-store activities and help roll out updated work methods and headquarters projects. Passion for Operations department and desire to create best practice to optimize the service in store.
 

• Training & Tools: Act as the key-user for internal software. Provide regular training to teams on new features and digital tools.
 

• Client Engagement: Help drive customer loyalty programs and clienteling culture to improve long-term retention and experience.
 

• Team Collaboration: Partner with Retail Performance and Learning managers to identify growth opportunities and support team development.
 

• Standards Mainte...