Lead exceptional VIP services with FanDuel as a VIP Team Manager. Foster strong relationships with high-value clients while guiding a dedicated team of account managers.
As a VIP Team Manager for FanDuel, you’ll oversee a portfolio of loyal customers and ensure an unparalleled experience. Your role will involve coaching a small team of VIP Account Managers, encouraging best practices in customer engagement. This customer-facing position requires strong leadership, communication skills, and a passion for the online gaming sector.
Key Responsibilities:
• Manage and retain High Value Players' portfolios
• Provide proactive VIP services to enhance customer loyalty
• Develop relationships, offering tailored rewards regularly
• Ensure compliance with responsible gaming protocols
• Meet and host VIPs at various events
Requirements:
• Minimum 4 years of high-end customer service experience
• Proven team management experience
• Strong knowledge of online gaming ...