Shape Visa’s Client Success landscape as a Senior Consultant in Toronto. Engage with clients to maximize product benefits and drive operational excellence.
In this role, you will take charge of managing client relationships post-sale, collaborating closely with the Visa Account Team. Your focus will be on product adoption, handling complex client issues, and ensuring clients achieve their operational goals. Develop strategies to improve the overall client experience and service compliance.
Key Responsibilities:
• Coordinate product implementations while focusing on client readiness
• Improve client adoption of Visa's self-service tools
• Build client trust and monitor adoption metrics
• Create educational resources about Visa updates
• Facilitate operational review sessions with stakeholders
Requirements:
• Minimum 8 years of related work experience
• Bachelor’s or higher-level degree
• Strong analytical and critical thinking abilities
• Solid unders...