Overview

Our hybrid working approach allows you to work in both the office and from home, with flexibility to suit your role. As Collections & Payments Strategy Manager, you will turn strategic intent into real-world impact, leading initiatives that strengthen recovery performance, reduce cost to serve, and elevate customer outcomes.

Responsibilities

• Shape and deliver data‑driven collections and payments strategies, using predictive models and segmentation to optimise performance.
• Create customer‑focused engagement approaches that support timely repayment while driving fair and positive outcomes.
• Continuously assess and refine processes to boost efficiency, reduce delinquency, improve recovery rates and maintain regulatory confidence.
• Lead innovation and transformation initiatives across collections and payments, working closely with strategic partners to bring new ideas to life.
• Collaborate with IT, Data a...