Voice Specialist

Voice Engineer (Specialist) to be part of a highly energetic Global Voice support Team. This position requires 1-3 years of relevant experience in voice infrastructure support / management. Good verbal and written communication skills, experience in monitoring, operating, implementation support and management of complex Voice infrastructure, and ability to work in a geographically diverse environment including night shifts if required on a rotational basis.

Mandatory

CCNP (Voice) and relevant course and working experience.

Responsibilities

• Monitoring the Voice equipment deployed globally using monitoring tools
• Troubleshooting and resolving production issues (monitoring or user reported)
• Tracking and documenting production issues and studying chronic issues until a solution is found
• Ensuring issues are worked on within agreed SLA / SLT
• Ownership of all assigned tasks until ...