Embark on a journey as a Technical Support Analyst at Wepoint, providing pivotal support for brokerage applications in a hybrid or remote capacity. Strong communication and technical skills are vital to ensure optimal service delivery.
Wepoint seeks a detail-oriented individual to join our IT Development and Support team. You will ensure stable production environments, manage daily user tickets, and engage with brokers to resolve incidents. This role also allows you to leverage your problem-solving skills and enhance your technological expertise.
Key Responsibilities:
• Support and maintain brokerage applications effectively
• Manage user ticket log effectively using Unity
• Ensure production stability with daily checks
• Solve technical issues promptly and accurately
• Explore automation opportunities for application support
Requirements:
• Bachelor’s degree or relevant experience
• At least three years as an application support analyst
• Experience wi...