Lead Operations. Optimize Performance. Make an Impact.

We are looking for a strategic and analytical WFM Lea d to join our team and play a key role in driving operational efficiency and business performance

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This is an opportunity for someone who enjoys working in dynamic environments, loves solving complex operational challenges, and knows how to transform data into actionable decision

s.As a WFM Lead, you will be responsible for workforce planning, forecasting, scheduling, and real-time performance management while leading initiatives that improve productivity, service levels, and employee experienc

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What You’ll Be Do

• ingLead Workforce Management operations, including forecasting, capacity planning, scheduling, and real-time managem
• entMonitor operational KPIs and ensure service levels are consistently achie
• vedAnalyze trends and performance data ...