Join Wheels as a Customer Support Specialist, where you’ll provide critical support to Account Managers in a hybrid work setting. Your focus will be on enhancing customer satisfaction through efficient service and communication.
This developmental position allows you to establish a foundation for growth into an Associate Account Manager role. In this position, you'll manage CRM-related tasks, address customer inquiries, and ensure timely completion of service requests. Your skills in communication and time management will be essential to maintaining high levels of customer service and operational success.
Key Responsibilities:
• Assist in managing open customer service requests
• Process transportation requests and vehicle changes
• Create and generate reports for management
• Respond to overflow customer inquiries during peak times
• Update customer profiles as necessary
Requirements:
• 1-2 years of customer service experience
• Preferred Associate Degree...