Overview

Steve Madden Canada is looking for a Wholesale Account Coordinator who provides top‑quality support to our Wholesale accounts and internal partners while responding to product, shipment, and delivery requests. The role requires a professional who excels in customer service and maintains a high level of product knowledge.

Responsibilities

• Provide timely and accurate responses to customer email inquiries.
• Partner with Sales and Accounts Receivable teams on credit holds and order hold issues to mitigate lost sales.
• Make necessary changes to existing orders due to availability or delays.
• Troubleshoot and research orders and shipping complications for expedient resolution.
• Educate Wholesale customers on distribution capabilities and constraints as needed.
• Create and manage RA’s, credits, and debits.
• Assist with sales order entries and contracts during pre‑booking season.
• Support pre‑s...