Join Sobeys as a Wholesale Customer Support Technical Analyst, providing impactful remote service and support across the country. Collaborate closely with IT departments for issue resolution.
In this role, you will deliver exceptional technical support for Wholesale customers, focusing on resolving incidents and fulfilling service requests. Your strong analytical and problem-solving skills will be essential as you communicate effectively with both internal teams and customers, ensuring a high level of satisfaction. You'll stay updated on evolving technologies within the Wholesale business model.
Key Responsibilities:
• Offer technical support remotely to customers and representatives
• Resolve incidents in line with Service Level Agreements
• Ensure all support meets quality assurance standards
• Document and share knowledge across the team
• Maintain productive relationships with vendors and IT teams
Requirements:
• Bachelor's degree in Computer Science or s...