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Job Description
Description and Requirements
English resume is required for consideration
Position Overview
The Workplace Quality and Automation Manager plays a pivotal role in driving operational excellence across service delivery. This position ensures that all operational and self-service procedures are supported through robust knowledge content, chatbots, and generative AI capabilities. By empowering workplace analysts with accurate, automated procedures, this role enhances efficiency, accelerates issue resolution, and elevates the overall quality of end-user support.
Key Responsibilities
Lead and manage quality assurance and automation development initiatives across Workplace Services.
Develop, implement, and continuously improve quality processes, standards, and metrics to ensure consistent service excellence.
Create, manage...