Join Zurich Canada as a Multinational Services Lead, directing operations and exceptional client servicing within a dynamic hybrid model. The role requires collaborative engagement with brokers and stakeholders.
As a key player in the Middle Market & Specialties Multinational Business Unit, you will manage service delivery and compliance while leading a dedicated team of Multinational Service Specialists. You will facilitate broker training and ensure adherence to quality standards while driving performance improvements across operations.
Key Responsibilities:
• Attain service goals and maintain production quality
• Lead a team focused on servicing compliance
• Manage metrics and operational budgets
• Implement continuous improvement initiatives
• Build and fortify broker relationships through training
Requirements:
• Bachelor’s Degree with 5+ years of underwriting experience
• High School Diploma with 7+ years acceptable alternatives
• Ability to trave...