Take charge of customer satisfaction at Zurn Elkay as a Customer Experience Supervisor. Lead a dedicated team to enhance service delivery and operational efficiency.
The Supervisor of Customer Care will oversee a team responsible for resolving inquiries related to technical products. This position requires a strong leader who can coach associates, manage daily operations, and drive initiatives for service improvement. Your focus will be on achieving seamless customer interactions and enhancing team effectiveness.
Key Responsibilities:
• Lead day-to-day operations of customer care associates
• Monitor team engagement and responsiveness
• Create and execute training plans for new hires
• Implement continuous improvement processes
• Coordinate with various teams to improve service impact
Requirements:
• Bachelor’s degree or minimum 5 years of experience
• Strong leadership and mentoring abilities
• Familiarity with architectural drawings an asset
• Exce...